FAQ
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About Bike
Frequently asked questions about polygon bikes
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Selecting the Correct Bike Size
Determine your ideal Polygon bike size using our comprehensive Bike Size Guide, which correlates height with recommended sizes. For optimal comfort and performance, also consider the specific geometry of your chosen model. -
Maximum Weight Capacity
Our bicycles typically accommodate a maximum rider weight of 110 kg (243 lbs). Children's bikes have a combined weight limit of 50 kg (110 lbs). Consult your bike's manual for precise specifications. -
What’s Included with Your Bike
Your Polygon bike will arrive as shown on our website, along with an owner’s manual and a small parts kit. Some models may include pedals and reflectors. Any additional accessories may vary depending on dealer promotions. -
How to Buy a Polygon Bike
You can purchase Polygon bikes directly through our website, with shipping available across Canada at a fixed rate. Some models are currently offered on a pre-order basis, with estimated delivery timelines shown on each product page. Learn more Alternatively, you can visit one of our authorized dealers — use our Dealer Locator to find a store near you. -
Obtaining Spare Parts
We offer a wide range of spare parts. First, contact your local Polygon dealer. If they cannot assist, please contact us directly, and we will be happy to help you source the necessary parts. -
Frameset Availability
A limited selection of framesets is available. Contact your local Polygon dealer to inquire about pricing and current availability. -
Decal Replacements
We currently do not offer replacement decals for our bicycles. -
When will my bike arrive?
The bikes are already available in Canada and ready to ship. For full details on delivery timeline, visit our Ordering a Bike FAQ! -
Do I need to pay the full amount?
Yes, full payment is required to secure your order. See full payment & cancellation details here! -
Why do I see colors or sizes not available in Canada?
Some products are shared globally, so certain variants may appear but are not available in Canada. Unavailable options will be shown as out of stock.
Sponsorship
Frequently asked questions about polygon bikes
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Sponsorship Opportunities
To explore sponsorship opportunities with Polygon Bikes, please submit your resume to info.ca@polygonbikes.com. -
Becoming a Polygon Dealer
We appreciate your interest in becoming a Polygon dealer! Please contact us at info.ca@polygonbikes.com, and our team will gladly assist you with the process.
Warranty
Frequently asked questions about polygon bikes
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Obtaining Your Warranty Card
Your Polygon Warranty Card is typically provided by the authorized dealer at the time of purchase. If you haven't received it, please contact your dealer directly. -
Online Bike Registration
Register your bike online by clicking here!
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Addressing Bike Problems
For any bike issues, we recommend a visual inspection by a qualified mechanic. Please contact the authorized dealer where you purchased your bike for assistance. -
Does warranty apply to second-hand bikes?
Our warranty only covers the original owner, with sales receipt, and is not transferable to second-hand bikes. -
What should I do if I receive a damaged product?
Please contact our Customer Support team immediately with photos and order details. -
How do I claim warranty?
If you purchased your bike online, please contact Polygon Customer Support If you purchased through a dealer, please contact your original dealer for assistance. -
Warranty Procedure
Contact your authorized Polygon Bikes dealer and bring your assembled bike and original invoice for inspection. Please also review our Warranty Terms and Conditions.
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Warranty on Used Bikes
Unfortunately, we do not offer warranties on used bicycles. -
Warranty Claim Status
Check the status of your warranty claim with the Polygon Bikes dealer where you submitted it. Our team will provide updates directly to the dealer.