Whether it's climbing and going down steep trails or jumping high at bike parks. Enjoy your riding and discover yourself.


No hands, more tricks. With our robust and specific geometry-designed dirt jumper and BMX bikes, you'll go from ground to air and back again smoothly and safely.


Chasing for speed and against the wind, or fun Sunday club ride with friends around town; all you need is here.


Whether it's a fun tour with friends on gravel roads, or just keep riding into the unknown. Unlock yourself, it all starts here.


Bikes have given us a lot. It helps us to live a life that we can be happy with and proud of; so we want to share that and bring a healthy and joyful day-to-day routine.


These years, we have come further to build a smart living. We bring you our E-bikes, to take you to discover more trails, more loops, and discover future.


What's more lovely than the childhood memories? Ouch! Perhaps the one that crosses your mind right now is that first scar that you got while riding on a bike! But hey, it was also a lovely family time, the first taste of courage to learn how to get back on after falling off, and go on adventure with new friends. So, go get bikes for your kids, and see those beautiful things also happen to them.


Warranty Coverage

  1. Polygon warranty only covers bike frame and non-suspension fork.
  2. ENTITY-branded parts and electricity components equipped on E-bike.
  3. Paint and sticker are not covered in this warranty.
  4. Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.

(*) Premature wear or defect will be taken into account in any claim involving a wear item.

Warranty Coverage Period

1. For bike frame and non-suspension fork:

Coverage Warranty Period
Alloy based frame dan fork 10 years
Carbon based frame dan fork 5 years
Steel based frame dan fork 5 years
Dual suspension series frame 5 years
E-bike frame 5 years
Trid & Trid ZZ series frame dan fork 2 years

2. ENTITY-branded parts and electricity components equipped on E-bike : 2 (two) years since the date of purchase.

Warranty is valid only for:

  1. Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
  2. Bike / frame that is bought from Polygon authorized online stores (proven by official invoice/receipt/warranty card).
  3. The original owner and is not transferable.
  4. Registered purchase at or through Polygon authorized dealers/shops.

Warranty may become void if:

  1. The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at
  2. For more information, please contact Polygon authorized dealers/shops or email us at
  3. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
  4. There is a damage due to incompetence of not following owner’s manual.
  5. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
  6. The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
  7. The bike is an ex-prototype or ex-demo bike.

Submitting Warranty Claim Guidelines:

  1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
  2. Bring the bike to the dealer/shop and present your ID card.
  3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
  4. a). Bike frame number.
  5. b). Picture(s) of defective part(s).
  6. c). Picture(s) of the complete bike.
  7. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.

The final decision of every warranty claim is taken under Polygon discretion.

Warranty for Other Brands

  1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
  2. This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
  3. For further assistance, please contact us at

Limitation of Warranty

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.

This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.

In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.

For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.

Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.

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