Purchase Order Agreement

Import Duty & Tax

Continent Country Custom Duty and Tax Continent Country Custom Duty and Tax
Africa Angola DDU (Delivered Duty Unpaid) Asia Israel DDP (Delivered Duty Paid)
Africa Cameroon DDU (Delivered Duty Unpaid) Asia Japan DDP (Delivered Duty Paid)
Africa Democratic Rep of Congo DDU (Delivered Duty Unpaid) Asia Jordania DDU (Delivered Duty Unpaid)
Africa Egypt DDU (Delivered Duty Unpaid) Asia Korea DDP (Delivered Duty Paid)
Africa Ethiopia DDU (Delivered Duty Unpaid) Asia Malaysia DDP (Delivered Duty Paid)
Africa Gabon DDU (Delivered Duty Unpaid) Asia Maldives DDP (Delivered Duty Paid)
Africa Ghana DDU (Delivered Duty Unpaid) Asia Philippines DDP (Delivered Duty Paid)
Africa Ivory Coast DDU (Delivered Duty Unpaid) Asia Qatar DDP (Delivered Duty Paid)
Africa Kenya DDU (Delivered Duty Unpaid) Asia Saudi Arabia DDU (Delivered Duty Unpaid)
Africa Libya DDU (Delivered Duty Unpaid) Asia Singapore DDP (Delivered Duty Paid)
Africa Madagascar DDP (Delivered Duty Paid) Asia Taiwan DDP (Delivered Duty Paid)
Africa Mali DDU (Delivered Duty Unpaid) Asia Thailand DDP (Delivered Duty Paid)
Africa Mauritius DDP (Delivered Duty Paid) Asia United Arab Emirates DDP (Delivered Duty Paid)
Africa Morocco DDU (Delivered Duty Unpaid) Asia Vietnam DDP (Delivered Duty Paid)
Africa Nigeria DDU (Delivered Duty Unpaid) Asia Timor Leste DDP (Delivered Duty Paid)
Africa Republic of Congo DDU (Delivered Duty Unpaid) Asia Pacific Fiji DDP (Delivered Duty Paid)
Africa South Africa DDU (Delivered Duty Unpaid) Asia Pacific New Zealand DDP (Delivered Duty Paid)
Africa Sudan DDU (Delivered Duty Unpaid) Asia Pacific Samoa DDP (Delivered Duty Paid)
Africa Tanzania DDU (Delivered Duty Unpaid) Asia Pacific Solomon Islands DDP (Delivered Duty Paid)
Africa Tunisia DDU (Delivered Duty Unpaid) Europe Albania DDU (Delivered Duty Unpaid)
Africa Uganda DDU (Delivered Duty Unpaid) Europe Andorra DDP (Delivered Duty Paid)
Africa Zambia DDU (Delivered Duty Unpaid) Europe Austria DDP (Delivered Duty Paid)
America Argentina DDU (Delivered Duty Unpaid) Europe Azerbaijan DDU (Delivered Duty Unpaid)
America Bahamas DDP (Delivered Duty Paid) Europe Belgium DDP (Delivered Duty Paid)
America Bermuda DDP (Delivered Duty Paid) Europe Bosnia Herzegovina DDU (Delivered Duty Unpaid)
America Bolivia DDU (Delivered Duty Unpaid) Europe Bulgaria DDP (Delivered Duty Paid)
America Brazil DDU (Delivered Duty Unpaid) Europe Croatia DDP (Delivered Duty Paid)
America Canada DDU (Delivered Duty Unpaid) Europe Cyprus DDP (Delivered Duty Paid)
America Cayman Islands DDP (Delivered Duty Paid) Europe Czech Republic DDP (Delivered Duty Paid)
America Chile DDU (Delivered Duty Unpaid) Europe Denmark DDP (Delivered Duty Paid)
America Colombia DDU (Delivered Duty Unpaid) Europe Estonia DDP (Delivered Duty Paid)
America Costa Rica DDU (Delivered Duty Unpaid) Europe Finland DDP (Delivered Duty Paid)
America Cuba DDU (Delivered Duty Unpaid) Europe France DDP (Delivered Duty Paid)
America Dominican Republic DDU (Delivered Duty Unpaid) Europe Georgia DDU (Delivered Duty Unpaid)
America Ecuador DDU (Delivered Duty Unpaid) Europe Germany DDP (Delivered Duty Paid)
America El Salvador DDU (Delivered Duty Unpaid) Europe Greece DDP (Delivered Duty Paid)
America Greenland DDP (Delivered Duty Paid) Europe Hungaria DDP (Delivered Duty Paid)
America Guadeloupe DDP (Delivered Duty Paid) Europe Ireland DDP (Delivered Duty Paid)
America Guatemala DDU (Delivered Duty Unpaid) Europe Italy DDP (Delivered Duty Paid)
America Guyana DDU (Delivered Duty Unpaid) Europe Kazakhstan DDU (Delivered Duty Unpaid)
America Haiti DDU (Delivered Duty Unpaid) Europe Latvia DDP (Delivered Duty Paid)
America Honduras DDU (Delivered Duty Unpaid) Europe Liechtenstein DDP (Delivered Duty Paid)
America Jamaica DDU (Delivered Duty Unpaid) Europe Lithuania DDP (Delivered Duty Paid)
America Martinique DDP (Delivered Duty Paid) Europe Luxembourg DDP (Delivered Duty Paid)
America Mexico DDU (Delivered Duty Unpaid) Europe Macedonia DDU (Delivered Duty Unpaid)
America Nicaragua DDU (Delivered Duty Unpaid) Europe Malta DDP (Delivered Duty Paid)
America Panama DDU (Delivered Duty Unpaid) Europe Moldova DDU (Delivered Duty Unpaid)
America Paraguay DDU (Delivered Duty Unpaid) Europe Monaco DDP (Delivered Duty Paid)
America Peru DDU (Delivered Duty Unpaid) Europe Montenegro DDU (Delivered Duty Unpaid)
America Puerto Rico DDP (Delivered Duty Paid) Europe Netherlands DDP (Delivered Duty Paid)
America Suriname DDU (Delivered Duty Unpaid) Europe Poland DDP (Delivered Duty Paid)
America Trinidad DDU (Delivered Duty Unpaid) Europe Portugal DDP (Delivered Duty Paid)
America United States DDU (Delivered Duty Unpaid) Europe Romania DDP (Delivered Duty Paid)
America Uruguay DDU (Delivered Duty Unpaid) Europe Russia DDU (Delivered Duty Unpaid)
America Venezuela DDU (Delivered Duty Unpaid) Europe San Marino DDP (Delivered Duty Paid)
America British Virgin Islands DDP (Delivered Duty Paid) Europe Serbia DDU (Delivered Duty Unpaid)
Asia Bahrain DDP (Delivered Duty Paid) Europe Slovakia DDP (Delivered Duty Paid)
Asia Brunei DDP (Delivered Duty Paid) Europe Spain DDP (Delivered Duty Paid)
Asia China DDP (Delivered Duty Paid) Europe Sweden DDP (Delivered Duty Paid)
Asia Hong Kong DDP (Delivered Duty Paid) Europe Ukraine DDU (Delivered Duty Unpaid)
Asia India DDP (Delivered Duty Paid) Europe United Kingdom DDP (Delivered Duty Paid)
Asia Nepal DDU (Delivered Duty Unpaid)
Asia Iran DDU (Delivered Duty Unpaid)
What happens after I place the order ?
If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
Which body measurements are needed to choose the size of my new bike?
We provide Bike Fitting Table here
What payment methods can I use?
We offer our customers the chance to pay by Credit Card (Visa and Master Card) dan Paypal. Simply enter your Credit Card or Paypal details during the order process. Your Credit Card or Paypal will not be debited until the ordered articles have been sent.
How do I get my invoice?
You will receive your invoice as a pdf document by e-mail.If you collect your bike in our dealer, you will receive your invoice from us upon collection.
What is the different between DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid) ?
In the case of DDP (Delivered Duty Paid), We meets complete expenses including duty or tax under goods to deliver at the premises of buyer. In other words, the selling cost of goods includes all expenses inclusive of taxes to reach the goods at the door step of buyer’s premises. We bears all expenses of transportation, customs clearance, handling expenses and all other charges at load port and destination port to reach the goods at importer’s premises.In the case DDU (Delivered Duty Unpaid), the selling cost of goods included all charges to deliver goods up to the door of consignee except duty or tax of importing country.
You can see the list of DDP and DDU Country Shipment here.
How long will it take for my order to be delivered ?
Delivery will take around 1-3 weeks from purchase order to your shipping destination.
We have delivery center from Europe, USA, and Asia. We use first class Courier Service such as DHL, TNT, FedEx, etc.
How can I check on my order’s delivery status?
To check delivery status of your order. Visit order status page on www.polygonbikes.com and type your order number
Can I get my order delivered today?
We do not offer same-day delivery at this time. If you need an order today, we suggest visiting one of our retail stores.
Can I just pay the driver for my order?
At this time, we do not accept C.O.D. Orders.
What does it mean when I’m told my order is processing, shipped, item(s) not available, canceled or is shipping from store?
Processing means we’ve received your order and are in the process of filling it.
Shipped means we’ve filled this portion of your order. It’s on the delivery truck and will be delivered soon.
Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Polygon Bikes will be contacting you with more details.
Canceled means the order was canceled by either the customer or by Polygon Bikes. A Customer Service Representative from Polygon Bikes will be contacting you with more details.
Shipping from Store means your order is being filled and shipped from a local Polygon Bikes store in your geographic area. (This option has limited availability at this time.)
Do I need to register my bike?
We recommend you to register your bike. It will record your purchase for any related warranty concern.
You can register your bike here. The frame number position on the bottom of the bottom bracket.
How long does coverage last?
All bikes are guaranteed for a period of five years and All. The guarantee starts on the day the product is bought.
What happens if my item arrived and it was defective?
We apologize for that inconvenience. Click here to learn about waranty.