F.A.Q.

  • Can I get spare parts from Polygon Bikes?

    Yes! We do have many spare parts. Please contact your local Polygon Bikes dealer or the national distributor in case your dealer cannot help.

  • Do you sell frame-sets?

    We have a limited selection of frame-sets for sale. Please contact your local Polygon Bikes Dealer for pricing and availability.

  • Do I need to register my new bike?

    As long as you keep your proof of purchase showing you as the original owner, your bike will qualify for warranty or crash replacement should you ever need it.

  • How can I register my bicycle online?

    There will be soon an online register tool available. In the meantime please keep your sales receipt carefully, as it is always required to be shown when claiming a product.

  • Do you have replacement decals for bike?

    Sorry we do not have decals for your Polygon Bikes.

  • How is the warranty procedures?

    • Contact your authorized POLYGONBIKES dealer.
    • Bring the assembled bicycle for inspection to your authorized POLYGONBIKES dealer.
    • Make sure you bring the original invoice 
  • Is there a Warranty on used bikes?

    We cannot offer any warranty for second hand bikes.

  • What is the status of my warranty claim?

    Please check on our dealer locator the Polygon Bikes dealer where you claimed the product.

  • How much weight do your bikes handle?

    In general 110kgs/243lbs are recommended. More details can be found in our general manual. Please note: kids bikes are designed with a combined weight limit of 50kgs/110lbs.

  • What size bicycle do I need?

    Bike sizing is not always simple and can vary due to many variables, flexibility and personal anthropometrics to name a few. The sizing chart found on our site, can help determine a starting point. Once you determine the frame size best for you we suggest having a professional fit you on your new bike. Beside the expertise of an experienced shop staff also a test ride will help to make your choice, not only for the bike model but even more if you are in between 2 sizes.


  • How do I get a Polygon Bikes brochure?

    To view a copy of the Polygon Bikes full line brochure, you have two options:

    Pick one up at your local Polygon Bikes Retailer. To find your nearest Polygon Bikes retailer, go to www.polygonbikes.com, choose Store, and then click on Store on the home page. You will be taken to our Dealer Locator where you can simply select the country & city. On thewww.polygonbikes.com, click the Online Brochure button to view a PDF version of the brochure.

  • How do I get sponsorship from Polygon Bikes?

    For sponsorship inquiries please email resumes to info@polygonbikes.com In your message please include: Racing discipline (example:Road, Downhill, etc), Age, Category and Location. Be sure to include if you have any relationships with a local Polygon Bikes dealer and Your plans on the coming season. Also include what forms of outreach or promotion you utilize for your current racing program (Coaching, Volunteering, Facebook, Twitter, any forms of Video feed, etc).

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