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About Bike
Frequently asked questions about polygon bikes
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How do I determine the size that suits me?
To find out the right Polygon bike size, you can match your height using the Bike Size Guide. In addition, you can also take into account the geometry of each bike that you will choose.
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What is the maximum load weight on a Polygon bike?
In general our bikes can hold up to 110kgs/243lbs. Further details can be found in our general manual. Please note: Kids bikes are designed with a combined weight limit of 50kgs / 110lbs.
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When buying a bicycle, will I receive other accessories?
Generally, at the time of purchase, you will receive a bicycle according to the photo shown on the Polygon website. You will also receive a manual book and a small box. Some Polygon bikes are also equipped with pedals and reflectors. If there are additional accessories provided at the time of purchase, such as a water bottle or helmet, this is part of the promotion of the authorized dealer where you made the purchase and may vary from dealer to dealer.
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Can I buy direct from the factory?
Sorry, we do not serve sales from the factory directly. If you want to get our bikes, you can visit our authorized dealer. Find out the location of an authorized dealer by using the Dealer Locator feature.
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Can I get spare parts from Polygon Bikes?
Yes! We have many spare parts. Please contact your local Polygon Bikes dealer or national distributor if your dealer is unable to help.
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Does Polygon sell frame-sets?
We have a limited selection of frame-sets for sale. Please contact your local Polygon Bike Dealer for pricing and availability.
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Does Polygon accept requests to replace my bicycle decal?
Sorry, we don't have replacement decals for your Polygon bike.
Sponsorship
Frequently asked questions about polygon bikes
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How do I get sponsorship from Polygon Bikes?
Please email resumes to info@polygonbikes.com
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I am interested to be one of Polygon dealer, how can I do it?
Thank you for your interest in partnering with us! You can leave a message at info@polygonbikes.com; our team will be happy to assist you.
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I am interested in applying for a job at Polygon, how do I do it?
We are so excited to meet you! You can check and apply for Polygon job vacancies via our careers page.
Warranty
Frequently asked questions about polygon bikes
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How can I get Polygon Bikes Warranty Card?
If buy a bike from an authorized dealer, usually you will get Polygon Warranty Card from the dealer. If you haven’t received it, kindly contact the dealer to get it.
- How can I register my bike online?
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If I have a problem with my bike, what should I do?
Regarding bicycle problems, the best option is to have a visual inspection directly by a mechanic. Please contact the authorized dealer where you made your purchase for assistance.
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What is the warranty procedure?
Kindly contact your authorized Polygon Bikes dealer and bring the assembled bike for inspection. Make sure you bring the original invoice. Please read Polygon Warranty Terms and Conditions.
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Is there a warranty on used bikes?
We cannot offer any warranty for second-hand bikes.
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What is the status of my warranty claim?
Please check the status on the Polygon Bikes dealer where you claimed the product. Our team will give updates directly to the related dealer.